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1. General Refund Policy

We are committed to ensuring a satisfactory shopping experience for all customers on our platform. The following refund policy applies to all vendors on this platform unless a specific vendor has provided their own refund policy.

2. Conditions for Refund

A customer is eligible for a refund under the following conditions:

• The item was not as described on the product listing.
• The item arrived damaged or defective.
• The item was never received by the customer.
• The customer initiated a return within 7 days of receiving the product.
• The product is still in its original packaging, unused, and in the same condition as received.

3. Refund Process

• Request Submission: Customers must initiate a refund request through their order history or by contacting customer support within 7 days of receiving the product.
• Return Shipping: If the product needs to be returned, the customer is responsible for return shipping costs unless the item is damaged or defective. The vendor will provide return instructions.
• Refund Approval: Once the returned item is received and inspected by the vendor, a refund will be issued. The refund will be processed within 5-7 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.

4. Exclusions

The following items are not eligible for refunds:

• Perishable goods (e.g., food, flowers).
• Custom-made or personalized items.
• Intimate or sanitary goods (e.g., underwear, swimwear).
• Digital products once downloaded or accessed.
• Items on final sale or marked as non-refundable in the product description.

5. Vendor Overwrite

Vendors on our platform may choose to provide their own refund policy that differs from the general platform policy. In such cases:

• The vendor’s refund policy will be clearly stated on their product listing page.
• Customers should review the vendor-specific refund policy before making a purchase.
• In case of a dispute, the vendor’s refund policy will take precedence.

6. Dispute Resolution

If a customer and vendor cannot reach an agreement on a refund, the platform’s customer service team will mediate. Decisions made by the platform regarding disputes are final.

7. Policy Updates

This refund policy may be updated from time to time. Customers are encouraged to review the policy regularly. The date of the latest update will be displayed at the bottom of this page.